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General conditions

THE SELLER

Illice Internacional, S.L., is the sole proprietor of the items sold at www.conguitos.es (hereafter "Conguitos") and the responsible for the services provided in this web. The owner of this Website is Illice Internacional, S.L., with CIF A-03148368 and residing at C/ Marie Curie 21 – Elche Parque Empresarial 03203 Elche (Alicante) Spain.

TERMS OF SALE

By placing an order at Conguitos you are subject to the following terms and conditions in full.

In order to purchase, access our services or enjoy our promotions at Conguitos you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full.

When placing an order you undertake that all details you provide to us are true and accurate. Conguitos reserves the right to refuse or exclude any customer not complying with these requirements.

BUYING AT CONGUITOS

Users must fill in all required fields at Conguitos to make a purchase.

All prices, both of products and transport services, include VAT, unless that for legal requirements prices must be presented otherwise.

Acceptance of the present conditions implies conformity with the product, its characteristics and its price.

All orders require the acceptance of prices and product features as detailed in its product description.

In case any product is not available, Conguitos will notify the customer as soon as possible, cancelling the order and refunding the amount to the customer.

All our products have a two-year warranty against manufacturing defects. This warranty does not cover damages for misuse or normal wear and tear.

PRODUCT PRESENTATION

Conguitos is committed to show and describe the products as accurately as possible.

Conguitos denies all responsibility in case of a mistake, error or omission in said presentation.

Photographs used to illustrate and complement the products description do not belong to the contract obligations.

PAYMENT

All orders must be paid using a bank card (Visa or Mastercard), PayPal account, or through a bank transfer.

If you wish to pay for goods (items) by bank transfer, please send all funds, stating your order number as the subject to this account within 5 days: ES59 2100 4980 45 2200007652 La Caixa. Items will not be reserved until full payment is made.

Please send payment recepit to ac@conguitos.es or fax 966 632 425.

Conguitos will never store card details or bank details of its users in its server. It is not allowed to use data or payment instruments belonging to third parties.

PAYMENT SECURITY

Conguitos will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.conguitos.es. In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.

SHIPMENTS

As soon as the purchase process is finished, the product will be sent through the means Conguitos offers the customer.

Please check our S&H rates:

 

COUNTRYDELIVERY TIMES&H COST
Mainland Spain 1-2 working days 3,90 €
*FREE SHIPPING on all orders over 50€ 
Balearic Islands 5-7 working days 3,90 €
Mainland Portugal 1-2 working days 3,90 €
France 3-7 working days 7,90 €
United Kingdom, Austria, Belgium, Germany, Ireland, Luxembourg, Holland and Italy 2-5 working days 10,90 €
Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Gibraltar, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland 3-10 working days 18,90 €
Japan 8-12 working days 58,90 €

Conguitos will not be held responsible for taxes, duties and other costs generated by Customs or for possible delays due to Customs procedures.

Besides, it is the customer’s responsibility to check the product upon receipt in order to verifiy it is in prefect state. If the box seems damaged or open, or the customer may think the shipment has been tampered with, the customer must refuse the delivery and notify Conguitos immediately through this Contact Form.

Exceptional circumstances such as promotional periods, unforeseen with the courier, system upgrades or force majeure circumstances, may vary the established delivery deadlines. However, Conguitos undertakes to notify the customer in case some of these situations take place.

If there is absence at the time of delivery at the indicated address, and the package cannot be delivered, our courier will contact the customer in order to find an alternative solution to the handling of the package. If after proposing repeatedly alternative solutions for the handling, the package still can not be delivered, it will be returned to our facilities and, once received, we will proceed to make the refund of the product or products purchased. The original shipping costs will not be refunded.

RETURNS AND REPLACEMENTS

Return Policy

All products purchased on Conguitos’ web page, that don't completely satisfy our customers, can be returned in the next 15 days following the reception of the order.

Product Status

In order for a return to be accepted by Conguitos, the following conditions must be met:

  1. The item has not been used.
  2. The item has not suffered any damage.
  3. The item/items are in the same conditions as they were initially sent to the customer and keep the original package and all its contents (hangtags, papers and other elements that might contain).
  4. The original box has not been written on, or does not have anything stuck on to it.

In case that any of the conditions indicated in this section are not met, Conguitos will keep the right to refuse the return.

Once the return is refused, the customer will have 3 months to pick up the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity programs.

Replacements

We do not replace items. If you want to change an article for a different size or colour, you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order.

Gifts

Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.

Returns

To make a return, please follow these instructions:

  1. Access Track your Order.
  2. Enter your order number and the email you used to place your order.
  3. Click on “Returns".
  4. Select the item you wish to return and the reason for the return.
  5. Print the generated documents.
  6. Insert the printed ticket together with the product to be returned in a bag or package. It is essential that the package includes everything mentioned.
  7. Cut the address and stick it on the package. Be sure it is completely visible.
  8. Send the package through the postal service you consider most appropriate. Shipping costs are borne by the customer.

We recommend you to keep proof of delivery.

REFUNDS

Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used  when placing your order. The original shipping costs will not be refunded.

The refund will appear in your account balance in the next 7-15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.

RESPONSABILITY

Conguitos is committed to handle your order as swiftly as possible to the selected transport agency. Nevertheless, Conguitos cannot be held responsible for damage resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason ordinary in the sector that derivate in delays, loss or theft of the chosen product. Technical failure that for accidental causes or any other kind may prevent the normal functioning of the service through internet. Lack of availability of the site for maintenance reasons or others that prevent the user from accessing the service. Conguitos will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless Conguitos declines any responsibility for third party causes, fortuitous circumstances and force majeure situations.

INTELECTUAL PROPERTY

All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to Conguitos or its licenses, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law might be protected by laws of intellectual property.

CUSTOMER CARE SERVICE

You can contact Conguitos through this Contact Form o through Social Media. You can also contact us by phone at (+34) 966 651 334, Monday to Friday from 9:00am to 13:30pm and from 14:30pm to 18:00pm.

TRADE MARKS

All trademarks, brands, logotypes and anagrams shown in this website are the sole propriety of Conguitos. It is expressly forbidden to use without prior consent any element from the web that might be object of protection according to current law on industrial property. Expressedly, no logo, trademark, commercial name, shop sign, denomination, slogan, photographic material or any other distinctive sign belonging to Conguitos may be used without the express written consent by Conguitos.

LEGAL ACTIONS

Conguitos reserves the right to exert legal actions against the users that violate or infringe Conguitos’ intellectual and industrial property rights.

Updated on May 24th 2018