Returns and Replacements
All products purchased on Conguitos' website, that do not completely satisfy our customers, can be returned in the next 15 days following the reception of the order.
In order to carry out a return to Conguitos, The following conditions must be met:
- The item has not been used.
- The item has not suffered any damage.
- The item/items are in the same conditions as they were initially sent to the customer and keep the original package and all its contents (hangtags, papers and other elements that might contain).
- The original box has not been written on, or does not have anything stuck on to it
In case that any of the conditions indicated in this section are not met, Conguitos will keep the right to refuse the return.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity programs.
We do not replace items. If you want to change an article for a different size or colour, you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order.
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.
To make a return, please pursue the following instructions:
- Access Track your Order.
- Enter your order number and the email you used when you placed your order.
- Click on “Returns".
- Select the item you wish to return and the reason for the return.
- Print the generated documents.
- Insert the printed ticket together with the item to be returned in a bag or package. It is essential that the package includes everything mentioned above.
- Cut the address and stick it on the package. Be sure it is completely visible.
- Send the package through the postal service that you consider appropriate. Shipping costs are borne by the customer.
We recommend that you keep proof of delivery.
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.
The refund will appear in your account balance in the following 7-15 working days after you receive the email confirming the refund, although this might vary depending on the conditions of each bank.